Terms of sale

For purchases of digital e-books on emma-whitcombe.com.

1. Who you’re buying from

These terms apply to digital products bought on emma-whitcombe.com from Norman Voellings, trading as The Calm Classroom (see our legal notice for full details).

2. The product

Each product is a digital e-book supplied as a downloadable file (EPUB and PDF), together with the printable teaching material the book references, included in the same download. There is no physical item and no separate resource pack to buy — the material is part of the e-book. A paperback edition is sold separately on Amazon and is not covered by these terms.

3. Price and payment

Prices are shown on the site in your local currency and are the final price you pay. E-books are zero-rated for VAT in the UK; where VAT is due in your country it is included in the price shown and at checkout. Payment is processed securely by Stripe; we never see or store your card details.

4. Delivery

Delivery is immediate and digital. After your payment is confirmed you can download your files straight away, and a personal download link is also emailed to you. That link stays valid for 30 days. If a download fails or a file is faulty, email contact@emma-whitcombe.com and we will provide a working file or, where appropriate, a refund.

5. Right to cancel and digital content

For digital content supplied immediately, your statutory right to cancel ends once the download has begun, provided you have agreed to immediate delivery and acknowledged the loss of the cancellation right — which you confirm at checkout. See our refunds and cancellation page, which forms part of these terms.

6. Licence and acceptable use

Your purchase is for personal, professional classroom use by you, the buyer. You may print the included teaching materials for use with your own pupils. You may not resell, redistribute, upload or share the files or the printables publicly, or pass them off as your own. All intellectual property in the books and materials remains with the author.

7. Liability

The books offer practical guidance written for teachers in England. They are not legal advice and not a substitute for your school’s policies or your designated safeguarding lead. Nothing in these terms limits liability that cannot be limited by law, including your mandatory statutory consumer rights.

8. Governing law

These terms are governed by Portuguese law. As a consumer, you also keep the mandatory protections of the law of your country of residence, and may bring proceedings there.

Last updated: June 2026.

Questions about any of this? Email contact@emma-whitcombe.com.